• Insured
  • Bonded
  • Licensed
Serving Raleigh and surrounding areas since 1997

About Us

ABOUT US:

Ben & Carolyn Cooper:
English Rose Cleaning Services was founded in 1997 by Carolyn Cooper, a native of England who moved to Raleigh in 1996 with her husband, Ben, and their three children who have all now left the nest. In 2003 Ben (who spent 21 years in the Air Force) quit his job at IBM to help run the business which was growing by leaps and bounds. Due to medical reasons, Carolyn can no longer perform the actual physical work, but helps out with marketing the business. Ben, who now manages the business, can always be found helping the teams out wherever necessary.

The Teams:

Our teams consist of 2-3 people and we endeavor to send the same team so that they become acquainted with each house they clean and know exactly what needs to be done and, in turn, the customer becomes familiar with the team members. Each team has a supervisor who is fluent in English. Most of our employees have been with us several years and they are all very hard working, detailed and thoroughly dependable.

Our Mission:

Our mission is to give each customer excellent service and if for any reason the customer is not happy with something we guarantee our work and will gladly go back at no additional charge and redo any areas that the customer is not entirely happy with as long as the customer informs us of the problem within 24 hrs of the clean.

Our Products:

We provide all cleaning supplies, including vacuum, mop etc. We use a multi-surface cleaner for kitchens and some areas of the bathroom, but use a stronger cleaner for the shower/bathtub. The products we use work extremely well and do not damage any surfaces. If you have specific products you like used on such areas as granite countertops or stainless steel appliances you will need to supply these and make sure they are left out for the teams to use. For wood floors we prefer to use a dilution of white vinegar and water. We use a special terry cloth mop on hardwood floors so that they are not made too wet and will not be damaged as a result. If you prefer us to use Murphy’s Oil for your wood floors just let us know as we also carry this product in our vehicles. We use fresh rags for each area of the house and only use the rags once before they are washed in a bleach solution. Our mops are also rinsed in a bleach solution each evening.

We now offer our customers the option of a Green clean using all environmentally friendly products. Please call us for more details.

Before We Arrive:

Please be considerate and pick up any dirty laundry, toys, shoes or anything else that will make it harder to clean before the cleaning team arrives. Please do not leave dirty dishes in the sink or on the counters. We do not make beds or change linens or do the dishes unless this has been discussed at the estimate and is reflected in our charge.

Gaining Entry Into A Customer’s House:

Most of our customers are happy to give us a key to their house and we use a number system to identify each key. We never put the customer’s name or the address on a key. If you prefer to be at home while the cleaners are working, then we ask that you stay out of their way and allow them to do their job.

Payment:

Our customers usually leave a check for the regular clean and the team supervisor will pick it up. Some customers prefer to have a check sent via their bank. However, we are now offering the option of paying by credit card through our website.

Bounced checks:

There will be a $25.00 charge for any returned checks.

Cancellation Policy:

We fully appreciate that there are times when an emergency arises or you or one of your children are sick and you need to cancel or reschedule at the last minute. However, if it isn’t an emergency please give us at least 48 hours notice if you want to skip a clean. If it is less than 48 hrs. we will charge you a percentage of your regular charge unless you wish to reschedule for another day. If you are rescheduling and we clean you on a day when we are not in your area there will be a charge added to cover travel time and gas depending on how long it takes to get to your house. We pay our team members for travel time so if there are 3 team members traveling an extra 30 minutes to a house we must recoup some of this back from the customer. We will only cancel if there is an emergency or bad weather is involved and then we will do our best to reschedule for another mutually convenient day. Therefore, please be courteous to us too. A cancellation can throw an entire day’s schedule off so please only cancel if it is absolutely necessary.